1. Introduction
LocalPop Studio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
Account Information
- Name and email address
- Password (encrypted)
- Payment information (processed securely through Stripe)
Business Information
- Business name and description
- Target audience information
- Brand voice and style preferences
- Uploaded images (logos, product photos, etc.)
Usage Information
- Generated content (images, captions, hashtags)
- Service usage patterns and preferences
- Device information and IP address
- Browser type and operating system
3. How We Use Your Information
We use your information to:
- Provide and improve our content generation services
- Process your payments and manage your subscription
- Send you service-related emails (content ready notifications, receipts)
- Respond to your support requests and feedback
- Analyze usage patterns to improve our service
- Prevent fraud and ensure service security
- Comply with legal obligations
4. Information Sharing
We share your information only in these limited circumstances:
Service Providers
- Stripe: Payment processing (PCI-compliant)
- Supabase: Database and authentication hosting
- OpenAI: AI content generation (images and text)
- Resend: Email delivery service
Legal Requirements
We may disclose your information if required by law or in response to valid legal requests from public authorities.
We Never Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your information:
- Encrypted data transmission (SSL/TLS)
- Secure password hashing
- Regular security audits
- Access controls and authentication
- Secure cloud infrastructure
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. When you delete your account:
- Your account and business information are permanently deleted within 30 days
- Generated content is deleted unless you've downloaded it
- Payment records are retained for tax and legal compliance (7 years)
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Export: Download your generated content
- Opt-out: Unsubscribe from marketing emails (service emails required)
To exercise these rights, contact us at privacy@socialmediaengine.com
8. Cookies and Tracking
We use essential cookies to provide our service:
- Authentication cookies: Keep you logged in
- Preference cookies: Remember your settings
- Analytics cookies: Understand service usage (anonymized)
You can control cookies through your browser settings, but some features may not work without them.
9. Third-Party AI Services
We use OpenAI's services to generate content. Your business information may be processed by OpenAI's systems, but:
- OpenAI does not use customer data to train their models
- Content generation happens in real-time and is not stored by OpenAI
- Generated content is stored securely in our system
10. Children's Privacy
Our Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Users
Our services are hosted in the United States. If you access our service from outside the US, your information may be transferred to, stored, and processed in the US. By using our service, you consent to this transfer.
12. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the service. Continued use after changes constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related questions or to exercise your rights, please visit our contact page to get in touch.